The Five Stages of Cloud Grief

Over the last five years as a security architect, I’ve been at organizations in various phases of cloud adoption. During that time, I’ve noticed that the most significant barrier isn’t technical. In many cases, public cloud is actually a step up from an organization’s on-premise technical debt.

One of the main obstacles to migration is emotional and can derail a cloud strategy faster than any technical roadblock. This is because our organizations are still filled with carbon units that have messy emotions who can quietly sabotage the initiative.

The emotional trajectory of an organization attempting to move to the public cloud can be illustrated through the Five Stages of Cloud Grief, which I’ve based on the Kubler-Ross Grief Cycle.

  1. Denial – Senior Leadership tells the IT organization they’re spending too much money and that they need to move everything to the cloud, because it’s cheaper. The CIO curls into fetal position under his desk. Infrastructure staff eventually hear about the new strategy and run screaming to the data center, grabbing onto random servers and switches. Other staff hug each other and cry tears of joy hoping that they can finally get new services deployed before they retire.
  2. Anger – IT staff shows up at all-hands meeting with torches and pitchforks demanding the CIO’s blood and demanding to know if there will be layoffs. The security team predicts a compliance apocalypse. Administrative staff distracts them with free donuts and pizza.
  3. Depression – CISO tells everyone cloud isn’t secure and violates all policies. Quietly packs a “go” bag and stocks bomb shelter with supplies. Infrastructure staff are forced to take cloud training, but continue to miss project timeline milestones while they refresh their resumes and LinkedIn pages.
  4. Bargaining – After senior leadership sets a final “drop dead” date for cloud migration, IT staff complain that they don’t have enough resources. New “cloud ready” staff is hired and enter the IT Sanctum Sanctorum like the Visigoths invading Rome. Information Security team presents threat intelligence report that shows $THREAT_ACTOR_DU_JOUR has pwned public cloud.
  5. Acceptance – 75% of cloud migration goal is met, but since there wasn’t a technical strategy or design, the Opex is higher and senior leadership starts wearing diapers in preparation for the monthly bill. Most of the “cloud ready” staff has moved on to the next job out of frustration and the only people left don’t actually understand how anything works.

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